Frequently Asked Questions

How long does it take for an order to get processed?

  • Your orders are queued for assembly starting the next business day
  • We handmake our products so we ask to give us a processing time between 2 to 5 days depending on your order volume. You will be notified once your order is shipped
  • We're making sure we put extra care in crafting your products!
  • For more details on shipping check out our Shipping page

Can I include a note on my order?

  • Of course! On the note box in your shopping cart leave a message before going to checkout
  • We will make sure to look over the note and get back to you if we have any questions
  • If you forget to include a note, no worries! Just reach out to us on our Contact form within 24 hours after placing your order to ensure its received before any shipping

Do you ship internationally?

  • Unfortunately, we do not ship internationally at this time
  • However, subscribe to our emailing list for updates

Why buy from Lily's Crafty Hands?

  • We handmake each of our products, making sure you get a unique, and high quality product.
  • We've dedicated ourselves to mastering the art of crocheting, and make sure we only give out our very best work
  • Your purchases help a small family owned business that values honesty, transparency, accessibility, and inclusivity

How can I talk to a representative?

There are multiple ways to contact us:

  • We have a chat box available through the icon on the bottom right of the screen
  • We have a Contact form you can leave a message on
  • You can directly email us at lilyscraftyhands@gmail.com
  • You can text us or give us a call at 484-663-5614
  • You can leave a voicemail if we aren't able to pick up your call and we'll get back to you as soon as we can